Clients We Treat
Do you see all ages?
We specialize in women ages 18 and above.
Do you provide therapy?
We focus on medication management and incorporate supportive psychotherapy during your appointments.
Will you work with my therapist/other provider?
Of course! Collaboration is important! We would love to collaborate with your other care providers (i.e. therapist, physician, dietitian, or others) for better holistic care. However, if you have another establishedprovider, you want us to coordinate your care with, release of information documents will need to be filled out.
Can I talk to my provider outside of my appointment?
You can send messages outside of appointments; (answering machine, text message or email) for simple matters like rescheduling and such. However, more extensive concerns/questions should be asked during appointment time. We ask that you make an appointment to speak with your provider.
We do not make medication changes outside of appointments. Refill requests can be made through your pharmacy.
Blue Lotus Behavioral Health is not a crisis resource – If needed, seek urgent care or the emergency room for a crisis. Call 988 anytime for immediate emotional support. Please make an appointment if you have concerns that need to be discussed at length.
What conditions do you treat?
Visit our Services Page
Do you treat eating disorders?
Yes, however, eating disorders may require an outpatient team. We advise continued work with otherproviders (such as a dietitian, PCP, or therapist). We can help provide referrals to build such team, if needed.
Do you diagnose ADHD?
Yes, we can diagnose and treat attention deficit hyperactivity disorder (ADHD).
Do you treat substance use disorders?
We do not treat substance use disorders.
Medications
What if I can’t afford medications?
We are very familiar with prices of medications and can help you use services such as GoodRX, the Mark Cuban Pharmacy, and other means to save money on prescriptions. We can work together to find an affordable solution. Just let us know if that’s a concern!
What if I run out of meds before my appointment?
Refill requests should be made through your pharmacy. We require an appointment on file in order to send any refills.
Paperwork / Records
Do you provide FMLA/LOA paperwork?
This is up to the discretion of the provider. Absolutely no FMLA/LOA paperwork will be completed on the first appointment.
PLEASE check with the provider of your paperwork (employer, and such) to ensure that a nurse practitioner is sufficient PRIOR to asking us to fill it out. This is solely your responsibility. There is a small fee for paperwork.
What if I need a copy of my records?
Just let us know. Medical record request paperwork MUST be filled out and may take up to 30 days. We do charge an administrative fee for a medical record request.
Appointment Policies
Can I have appointments by phone call or is video necessary?
In order to properly evaluate and treat you, video sessions are very important. If you will be away from video services, you need to cancel your appointment at least 48 hours in advance.
How do I reschedule/cancel my appointment?
Call or text the office to reschedule or cancel your appointment, 48 hours prior to your appointment time.
What is a “no show” and why did I get a fee?
A “no show” is defined as not attending your appointment, a cancellation under 24 hours prior to your appointment time, and/or arriving to your appointment 10 or more minutes late. If there are technical difficulties or other things causing a delay, call the office.
Establishing Care
How do I establish care?
Call the office or visit the Patient Portal button at the bottom of the page
Insurance / Payment
What insurance do you take?
See which insurances we are currently in-network with
- Aetna
- Anthem Blue Cross / Blue Shield
- Care Oregon / Jackson Care Connect
- Cigna
- Medicaid OHP open card
- Medicare
- Moda
- Pacific Source
- Providence
- Regence Blue Cross / Blue Shield
- United Healthcare / Optium
Unable to accept AllCare or Atrio
Why am I being charged if I have insurance?
Most insurances have a deductible, the amount you must pay out-of-pocket each year for covered medical care before your health insurance begins to pay. Insurance companies expect theirmembers to pay (usually from 20% up to the full amount of the visit) until you reach your deductible. Once you have paid that, only then does the insurance company start paying for your healthcare.
For example, with a $3,000 deductible, your insurance company expects you to pay the first $3,000 out of pocket each year for your healthcare visits before they will start paying for any of your visits.